FAQ
General Guideline
The registration is divided into two steps: "submit information" and "activate username by e-mail". The whole process only takes around 2 minutes to complete.
1. Go to the registration page and enter an email address that you would like to use to activate your account.
(Kindly make sure you provide an active email and valid phone number in order for our customer service to contact you when is needed.)
2. Set a password.
3. Read the “Privacy Agreement” carefully, agree to the terms, and click the “Submit Registration” button.
4. Complete the registration. Your member code should starts with 3M/XXXX.
5. You can also register and bind your account via Facebook.
Generating a Shipping Order
1. When you have completed your purchase from a local seller, please submit your product in “Transportation”. We offer two (2) ways to submit shipments:
i. Download the “Excel Form”, fill in the package information and upload it to our website;
ii. Fill in the details of the package that you have purchased from the seller into the input box. Click the “Submit” button when you are done. You are required to fill in the information as follow (* = Required):
a. * Select the currency for the total price of the item (¥ / RM / $). (Note: Currently, we are only trading in Ringgit Malaysia (RM));
b. * Product Name – Please ensure that the item names are the same as the names stated in the COMMERCIAL INVOICE;
Example: If there are multiple items in a single express consignment note, please list out all product names as shown below: -
Product Name：Clothes, Pants，Belts，Stockings
c. Seller – Seller name or store name;
d. *
e. *
f. * Quantity –
g. * Total Price –
h. Product Remarks – Example: Three bags of clothes, two bags of pants, one case of stockings, one bag of belts;
i. Select the country warehouse you would like to ship to.
2. After filling in, select the desired item and press the Submit All Packages button to enter the confirmation order. The order has been generated and the customer can click on the “View My Product Order” to see the submitted order. If you need to continue to submit the waybill, you can go to "My Account", click on "Product Order", select the order for the goods you want to ship, and then submit the waybill. Your order status will be changed to "on the way."
3. After the order has been submitted for shipping, a waybill will be generated. The customer will then be able to choose the shipping method and any additional services.
- The system will display the product information you have submitted and will ask for your confirmation before proceeding to the next step.
- Fill in and confirm your shipping address, including your last name, company name, contact number, address, city, zip code and country. Then, select your shipping area (Note: Add information must be filled in to avoid errors when shipping the goods).
- After selecting your shipping area, please select a shipping method. The shipping methods and their respective fees will be displayed.
- You can select any additional services you require to reduce the weight of the goods or to check the goods. If you have any special instructions, please specify them here. Make sure there are no errors before submitting the waybill to end the process.
4. When the waybill has been generated, customers will be able to view it in “My Waybill”. The status of the waybill will be “pending”.
5. When all orders have arrived (all parcels have been received), the status of the waybill will be changed to “wait for weighing”. Please wait patiently for the staff to weigh and provide the weight of your parcels.
6. When the goods have been weighed, the status of the waybill will be changed to “wait for payment”. You will be shown the weight, shipping costs and total shipping costs. If there are no errors, press the “Payment” button to pay the fee.
7. Before submitting the bill of lading, the system will display all details for your confirmation. When the confirmation is submitted, the goods will be automatically arranged to arrive at the designated location.
8. When the payment is successful, the waybill status will be changed to “waiting for delivery”.
9. When the waybill’s status is changed to “delivered”, you will be able to track the package. When the goods arrive, please confirm the receipt to complete the entire process.
Product Order Status
On the way: The goods are waiting to enter the our warehouse.
Arrived: The goods have entered the our warehouse, and the goods have been inspected. You can submit them for delivery.
Delivery Submitted: The warehouse has sent the package to the destination, waiting for the customer to receive the goods.
Invalid Parcel: The product name and price are inconsistent with the submitted ones, the product is out of stock, the product has no picture or description, virtual goods, prohibited goods, etc., are all regarded as invalid orders
Delivery Order Status
Pending: The goods are waiting for our staff to process.
Wait to Weight: The goods are waiting for our employees to weigh.
Wait for Payment: The waybill is waiting for payment from our customers.
Wait for Deliver: The goods are waiting for delivery by our employees.
Delivery: The parcel has been ship from our warehouse delivery to the destination, waiting to be received.
Goods Received: The parcel have been received by customers.
*Note: When the actual delivery situation of the merchant does not match the product information submitted by the member, such as: the quantity is wrong, further confirmation with the member is required to enter the 3 MARKET DOT NET warehouse. The description of the problem is provided to us through the customer service mailbox (ship@3market.net), and the customer service specialist will handle it for you and give you a reply as soon as possible.
Parcel Shipment Rules & Regulations
*1.Air Shipping Items total value less than USD100 @cannot more than 15KG/order are not required to pay tax.
*2. Value Declaration: Refer to parcel value filled in RMB amount by the customer，
our system will auto convert to USD. Value declaration exchange rate as USD 1.00 = ¥6.2。
*3. Air flight fare here include custom clearance but not include tax. However, it's almost zero percent chances been tax by custom，
if your shipment has been tax, can be settled by express company.
*4.Daigou Risk: If anything happen like damage and lost to your shipment on the way to the destination,we are not responsible for that. Bear in mind while receiving your parcel, make sure your items weight and quantity is correct then only sign on it.
*5.If there is any damage on your parcel,please check on the spot and inform the delivery man;
Must take picture and send to email：ship@3market.net
Or phone us.：+601156233368 / +601111733368（Immediately）. Once all the info in place, 「3 MARKET DOT NET」will fight for the customer to ask for compensation of shipping company.
*6.Air Shipment Compensation: If parcel lost or missing, the shipping company will follow your declaration value or the most USD100 as compensation.
The compensation will be 3 times of shipment fee or good declaration value whichever is lowest as basic. Note：If it's highly valuable goods, please contact us for buying insurance.
*7.Sea freight Compensation: If parcel lost or missing, the shipping company will follow your declaration value or the most 3 times of your shipping fare as compensation.
The compensation will be 3 times of shipment fee or good declaration value whichever is lowest as basic. Note：If it's highly valuable goods, please contact us for buying insurance.
*8.Any issues cause by Taobao seller, we are not responsible for that. (Cheat,Color,Quality or Parcel Missing etc)
*8.If seller not honest,parcel missing half way, quality issue, send wrong good, color mistake etc. We are not responsible~
*9.If buyer received the parcel and discover the product is not the right one etc, we will help customer to request the seller to solve it.
*10.For customer who request for perfect and good quality, it's advisable while make order please choose QC service (Extra charge needed) whereby the warehouse staff will help to ensure your product in good quality when arrive in our warehouse.
*11.We would like to make sure customer can enjoy perfect buy for me service.
Make sure you understand the basic risk of buy for me service,for those items condition received by customer, we are not responsible for it. During festival, the shipment will be slow caused by custom clearance delay and big volume of shipment. We are not responsible for the delay.
*12.Parcel status show received but buyer claim that never receive it. Buyer have to trace where is their parel. Please understand that there is a risk in buy for me service, whereby goods might not arrive on time.
*13.Customer need to request seller pack the parcel in suitable way to avoid damage while shipping. Any damage on the goods received by warehouse, our company will not responsible for it but will help to get compensation from seller.
*14.If worry about goods condition, we do provide service like count goods, QC, take photos etc. Please contact customer service:ship@3market.net. If customer complaint that wrong product or product missing or send wrongly. We are not responsible for it.
*15.All the duration provided for Air and Sea shipping here, are not cover public holiday and festival,weather, custom clearance delay etc. We are not responsible for any delay causing loss by customer.
*16.Only for those product out of stock allow to refund, else once sold out non-refundable or exchangeable.
*17.If customer make order and choose our shipping service, it means customer accept all the rules and regulations above.
Bear in mind while using our shipping service, must understand all the flows,rules and consideration then only make order. Please wait patiently for your parcel to arrive. Thank You.
Must comply with International Air Transport Association (IATA) regulations
The air transport network refuses to accept the following items: counterfeit, liquid, powder, food, fresh, medicine, inflammable and explosive, corrosive, optical disc, arms and other items restricted by the International Air Transport Association (IATA).
If you have counterfeit/fake-brand goods that need to be shipped by air-customers can directly contact customer service for details. If the customer misreports/falsely reports the item type or uses the wrong shipping method, our company will not be responsible for all the loss costs. Please provide the correct information carefully and use the appropriate shipping method.
What is a sensitive item?
Liquids, powders, electronic products, batteries, brand names and imitation brands are all "sensitive items"-sensitive air transport is required
Can not be transported by air, but sensitive to air?
The air freight network uses other channels to carry out some small amounts of sensitive air freight. However, on important days in China such as National Day/New Year, the customs will strictly check customs and cause slow customs clearance and delivery. Most sensitive goods may not be available for air freight but customers can choose Ship by sea.
*Shipment Rule ！
Normal Goods & Sensitive Goods Differences：
Pirated product, liquid, beauty product, medicine, battery contains product, CD, DVD, powder and adultery products as sensitive goods.
*Air Shipment Prohibited Goods:
Dangerous goods, weapon, animal, currency, alcohol and all the international freight associate banning items.
*Weight Calculation:
If good weight is 1.2kg, we will charge 2kg as air freight fee.
According to air freight calculation, the air freight fee will use either actual weight or volumetric weight whichever is heavier. What is volumetric weight? It's based on height, width and length.
Sample 1：
Good Actual Weight：1 kg
Good Volumetric Weight：25cm x 20cm x 30cm
volumetric weight = (25 x 20 x 30)/6000
= 2.5 kg
If your goods actual weight is 1.5KG，receipt written 1.5KG， but if volumetric weight is 4.6KG，charges is based on 5KG。
Please beware of this! To avoid any arguement later!
Why volumetric weight calculation exist～
Firstly, give an example.
Due to air freight is using air plane, the flight storage only contains limited space one.
If most of us send items like toy and plastic items etc, it takes a lot of space. But the real actual weight is actually very light. That's why the air freight company set the rule for volumetric weight calculation.
*Weight Calculation:
If good weight is 1.2kg, we will charge 2kg as air freight fee.
According to air freight calculation, the air freight fee will use either actual weight or volumetric weight whichever is heavier. What is volumetric weight? It's based on height, width and length.
*Sample 1：
Good Actual Weight：1 kg
Good Volumetric Weight：25cm x 20cm x 30cm
volumetric weight = (25 x 20 x 30)/6000
= 2.5 kg
If your goods actual weight is 1.5KG，receipt written 1.5KG， but if volumetric weight is 4.6KG，charges is based on 5KG。
Please beware of this! To avoid any arguement later!
*Why volumetric weight calculation exist～
Firstly, give an example.
Due to air freight is using air plane, the flight storage only contains limited space one.
If most of us send items like toy and plastic items etc, it takes a lot of space. But the real actual weight is actually very light. That's why the air freight company set the rule for volumetric weight calculation.
